WARNING Travelocity Customers

WARNING TRAVELOCITY CUSTOMERS


Recentely I attempted to check-in, but name or confirmation number
were not in Nevada Landing / Gold

Strike reservation system. Upon explaining to Hotel staff that it was
a Travelocity prepaid

reservation, was told by Hotel staff that "there is an ongoing problem
with not receiving automated or

manually transmitted fax from Travelocity." Hotel staff, as a
courtesy telephoned Travelocity to

obtain necessary information to process check-in. This is a courtesy
and not policy, per Hotel staff.

Hotel staff said that they have no problem with other reservation
systems, only Travelocity.

I telephoned (lengthy hold) Travelocity customer service center
(Bangalorie, India) and reported the

"ongoing fax problem." Travelocity CSR disagreed that "there was an
ongoing problem," as this was the

first they heard of the problem.

Travelocity is now aware of the "ongoing fax problem."
THE QUESTION is will Travelocity care to correct the problem?


On a side note:
I found it interesting that Travelocity provides US (travelocity.com)
customers with telephone support

via a highly compressed digital phone link to India. This type of
digital transmission results in data

loss, delayed voice transmission on each end and only enhances the
difficulty of understanding someone

who speaks english as a second language.

On the other hand Canadian (travelocity.ca) customers are provided
telephone support via analog or low

compression digital line to a Canadian whose primary language is
english.


Sabre Holdings
CEO Michelle Peluso
Sabre Holdings Corporation
3150 Sabre Drive
Southlake, TX 76092
682 605 1000
Fax: (682) 605-8267
www.sabre-holdings.com


Travelocity is a wholly owned subsidiary of Sabre Holdings
Corporation.
Travelocity.com
800-482-2422

Travelocity Executive Resolutions
11603 Crosswinds Way Suite 125
San Antonio, Texas 78233
(210) 302-1749




Gold Strike / Nevada Landing
Jean, NV
(702) 477-5000
(800) 634-1359
Fax (702) 671-1665

P.O. Box 19278
Jean, NV 89109
www.stopatjean.com

How do you know the cause of the problem was caused by Travelocity, just
because the hotel blamed it on them?

What is all of this nonsense about using digital phone service to India?

I suspect you'd just rather not talk to foriegners.

On 2007-03-25 19:48:46 -0400, Mike Hunt <postmaster@localhost> said:

> How do you know the cause of the problem was caused by Travelocity,
> just because the hotel blamed it on them?
>
> What is all of this nonsense about using digital phone service to India?
>
> I suspect you'd just rather not talk to foriegners.

Well, given my experiences in talking to technical/customer service
people in India, I'm right there with Mike. All I have to hear is an
Indian inflection to KNOW that I'm going to be massively stonewalled.

And don't call that prejudice. It's long and direct experience.

On Mar 25, 6:48 pm, Mike Hunt <postmaster@localhost> wrote:
> How do you know the cause of the problem was caused byTravelocity, just
> because the hotel blamed it on them?
>
> What is all of this nonsense about using digital phone service to India?
>
> I suspect you'd just rather not talk to foriegners.

Dude,

Get a life!

300+ inane posts this year. Geeezzzzzzzzzzz!
http://groups.google.com/groups/profile?enc_user=Swt-DxQAAAB3NfDfDygxUyGbXrhfLYvHwY4qDGRtQxQlTgIIx0sNKw

Many with a hebetudinous questions.


> What is all of this nonsense about using digital phone service to India?

"The domestic telecommunications infrastructure (in India) is not real
good," COPC's Moore admits.
But most of the call centers he's auditing are using fiber-optic cable
to the United States.

http://www.copc.com/news/articles/2002/11_01_india_answers.asp

Educate yourself comedian (Mike Hunt):

Fiber-optic lines are strands of optically pure glass as thin as a
human hair that carry digital information over long distances.

http://www.google.com/search?client=firefox-a&rls=org.mozilla%3Aen-US%3Aofficial&channel=s&hl=en&q=fiber-optics&btnG=Google+Search



Is that you?

http://www.ahajokes.com/crt914.html
See What Happens When People Don't
Get Enough Attention When They're Kids?

Damon101@gmail.com wrote:
> On Mar 25, 6:48 pm, Mike Hunt <postmaster@localhost> wrote:
> > How do you know the cause of the problem was caused byTravelocity,
> > just because the hotel blamed it on them?
> >
> > What is all of this nonsense about using digital phone service to
> > India?
> >
> > I suspect you'd just rather not talk to foriegners.
>
> Dude,
>
> Get a life!

When someone is losing an argument on the 'net, trying to invoke the "you're
a RACIST" card flags the plaintiff as being from a country that uses this to
stifle discussion and argument.

who enjoys dealing with Indian call centres? Really? The US term
"stonewalling" is perfect to describe the experience. There are no
decision-makers. All they can do is repeat a script. If your issue is
outside the script (and most are), all they can do is go through the spiel
again.

Indian call centres are unpopular because they don't bloody work.


--
ant
Don't try to email me;
I'm borrowing the spammer du jour's addy

ant wrote:

> Damon101@gmail.com wrote:
>
>>On Mar 25, 6:48 pm, Mike Hunt <postmaster@localhost> wrote:
>>
>>>How do you know the cause of the problem was caused byTravelocity,
>>>just because the hotel blamed it on them?
>>>
>>>What is all of this nonsense about using digital phone service to
>>>India?
>>>
>>>I suspect you'd just rather not talk to foriegners.
>>
>>Dude,
>>
>>Get a life!
>
>
> When someone is losing an argument on the 'net, trying to invoke the "you're
> a RACIST" card flags the plaintiff as being from a country that uses this to
> stifle discussion and argument.

The problem with his response was he was calling me a racist. I was
actually calling the OP a racist, but I think he missed it. I was
suggesting the OP didn't want to talk to "foreigners". I have no
problems with people working in call centers in other countries.

"Mike Hunt" <postmaster@localhost> wrote in message
news:MOOdnZiXw7LxJZXbnZ2dnUVZ_s_inZ2d@comcast.com...
> ant wrote:
>
> > Damon101@gmail.com wrote:
> >
> >>On Mar 25, 6:48 pm, Mike Hunt <postmaster@localhost> wrote:
> >>

[snipped]

>
> The problem with his response was he was calling me a racist. I was
> actually calling the OP a racist, but I think he missed it. I was
> suggesting the OP didn't want to talk to "foreigners". I have no
> problems with people working in call centers in other countries.
>
>

Neither do I as long as I don't have to talk them...unless English is their
native language.

On 2007-03-27 02:23:39 -0400, Mike Hunt <postmaster@localhost> said:

> I have no problems with people working in call centers in other countries.

Do you live in this world? The same one I, and the rest of us, live in?
Or do you just keep your head buried in the sand so no one can see you?

sechumlib wrote:
> On 2007-03-27 02:23:39 -0400, Mike Hunt <postmaster@localhost> said:
>
>> I have no problems with people working in call centers in other
>> countries.
>
>
> Do you live in this world? The same one I, and the rest of us, live in?
> Or do you just keep your head buried in the sand so no one can see you?
>

Maybe my experience is limited. I have only visited call centers in
Delhi, San Jose (Costa Rica), and Salt Lake City. If you don't like it,
then don't do business with companies that use them. Istead of
Travelocity, pay a real travel agent.

On 2007-03-27 11:45:12 -0400, Mike Hunt <postmaster@localhost> said:

> sechumlib wrote:
>> On 2007-03-27 02:23:39 -0400, Mike Hunt <postmaster@localhost> said:
>>
>>> I have no problems with people working in call centers in other countries.
>>
>>
>> Do you live in this world? The same one I, and the rest of us, live in?
>> Or do you just keep your head buried in the sand so no one can see you?
>>
>
> Maybe my experience is limited. I have only visited call centers in
> Delhi, San Jose (Costa Rica), and Salt Lake City. If you don't like
> it, then don't do business with companies that use them. Istead of
> Travelocity, pay a real travel agent.

I don't use Travelocity. Moreover, I can't possibly avoid doing
business with companies having call centers in India, since there are
more & more of them in essential parts of every conceivable industry.

Any more brilliant ideas?

Dolt (Mike Hunt) wrote:

>"How do you know the cause of the problem was caused by Travelocity, just because the hotel blamed it on them?"

You seem to have made numerous assumptions. How do you know that the
problem was NOT caused by Travelocity?

http://groups.google.com/groups?client=firefox-a&rls=org.mozilla:en-US:official&channel=s&hl=en&q=travelocity%20hotel%20reservation%20problem&btnG=Google+Search&ie=UTF-8&oe=UTF-8&um=1&sa=N&tab=wg


>"What is all of this nonsense about using digital phone service to India?"

Apparently, you thought they still used analog telephone service.
READ!
THINK!
LEARN!
Audio (voice) is compressed in varying degrees when digitized.


>"I suspect you'd just rather not talk to foriegners <sp>."

Canadian Nationals are not foreigners? Oh, I forgot Americans think of
Canada as just another state.

>"The problem with his response was he was calling me a racist. I was actually calling the OP a racist, but I think he missed it. I was suggesting the OP didn't want to talk to "foreigners".

Again, your fuzzy logic at work, you missed the point. "Ant" did not
call anyone a racist. The point, missed by you, imbeciles from the
USA accuse someone of being a racist, anti-american, communist,
socialist, terrorist... because of their lack of ability to discuss or
debate a point.
Quite a stretch from "just rather not talk to foreigners" to "calling
the OP a racist."


>"I was commenting (on) the OP's comments that the call center used low qualify <sp> digital communications. He was the one insulting the Indians."

Accordingly, by your queer logic, you are chauvinist by insultingly
referring to "janesmith" as a "he."


>"I am quite aware of the high quality of communications to call centers in India."
Apparently....NOT!


>"If you don't like it, then don't do business with companies that use them (foreign call centers)."

Your idiotic advice is for each person to contact customer service
before the business transaction.
Bloody brilliant!


>"I(n)stead of Travelocity, pay a real travel agent."

More brilliant advice! <sigh>
Try: Instead of Travelocity, use Expedia, Orbitz, Priceline, etc. or
make the reservation directly with the hotel. A travel agent to make
a hotel reservation, poor advice.



Your (Mike Hunt) intelligence rivals that of the President.

So quick with your fatuous responses, you fail to verify linguistics.

Damon101@gmail.com wrote:

> Dolt (Mike Hunt) wrote:
>
>
>>"How do you know the cause of the problem was caused by Travelocity, just because the hotel blamed it on them?"
>
>
> You seem to have made numerous assumptions. How do you know that the
> problem was NOT caused by Travelocity?
>

I didn't say it wasn't. There wasn't enough data to show Travelocity was
at fault.

>
>
>>"What is all of this nonsense about using digital phone service to India?"
>
>
> Apparently, you thought they still used analog telephone service

No, I was questioning his description of digital as bad.


>
>>"I suspect you'd just rather not talk to foriegners <sp>."
>
>
> Canadian Nationals are not foreigners? Oh, I forgot Americans think of
> Canada as just another state.
>
>
>>"The problem with his response was he was calling me a racist. I was actually calling the OP a racist, but I think he missed it. I was suggesting the OP didn't want to talk to "foreigners".
>
>
> Again, your fuzzy logic at work, you missed the point. "Ant" did not
> call anyone a racist. The point, missed by you, imbeciles from the
> USA accuse someone of being a racist, anti-american, communist,
> socialist, terrorist... because of their lack of ability to discuss or
> debate a point.
> Quite a stretch from "just rather not talk to foreigners" to "calling
> the OP a racist."

No, it was based on other knowledge of the OP and his racist attitudes.

>
>
>>"I was commenting (on) the OP's comments that the call center used low qualify <sp> digital communications. He was the one insulting the Indians."

>
> Accordingly, by your queer logic, you are chauvinist by insultingly
> referring to "janesmith" as a "he."

No, based on other posts by the OP, I called him a he.

>
>
>
>>"I am quite aware of the high quality of communications to call centers in India."
>
> Apparently....NOT!
>
>
>
>>"If you don't like it, then don't do business with companies that use them (foreign call centers)."
>
>
> Your idiotic advice is for each person to contact customer service
> before the business transaction.
> Bloody brilliant!

If someone doesn't like dealing with offshore call centers, it shouldn't
be difficult to find out the company uses them, before you buy something
from that company.

Damon101@gmail.com wrote:

> A travel agent to make
> a hotel reservation, poor advice.

Not necessarily. My agent often gets me better hotel deals than are
available on the Internet.

--
Craig

"Craig Welch" <craig@pacific.net.sg> wrote.......
> Damon101@gmail.com wrote:
>
>> A travel agent to make
>> a hotel reservation, poor advice.
>
> Not necessarily. My agent often gets me better hotel deals than are
> available on the Internet.
>
That's a grand, yet unproven claims. After all, the lower rate - or even
rates lower than that - may have been on the internet, over the phone, by
mail, by flashing lamp etc., yet remained unfound by you or others. In the
US, I've been amazed what calling a hotel direct can accomplish, if I've
done some shopping and price comparisons beforehand.

The problem with TA-arranged hotel reservations....that the TA receives a
commission from the hotel, meaning that the hotel gets to keep less of your
payment for the room.

Don't use a TA to save money, but to save time and to hopefully insure that
the product or service meets or exceeds expectations.

TMO

TMOliver wrote:

> "Craig Welch" <craig@pacific.net.sg> wrote.......

>> Damon101@gmail.com wrote:
>>
>>> A travel agent to make
>>> a hotel reservation, poor advice.

>> Not necessarily. My agent often gets me better hotel deals than are
>> available on the Internet.

> That's a grand, yet unproven claims.

Nor will I even contemplate offering proof. The nature of personal
experience is that I describe it, and you and other readers are free to
believe it or not.

You can call me a liar if you wish ...

> After all, the lower rate - or even
> rates lower than that - may have been on the internet, over the phone, by
> mail, by flashing lamp etc., yet remained unfound by you or others.

Yes, it might well have been. Not that makes any difference. If the
agent gets me a better rate than that which I've found myself, I'm
better off.

Further, I don't wish to spend hours hunting out good rates.

> In the
> US, I've been amazed what calling a hotel direct can accomplish, if I've
> done some shopping and price comparisons beforehand.

Quite. There's one city in which I stay at a Four Seasons hotel, on a
rate that I personally negotiated almost a decade ago. It's quite a bit
less than half the rack rate, and certainly better than any currently
available agent or corporate rate.

Obviously this is one hotel that I *do not* book through my travel
agent. She knows why, and obviously agrees.

> The problem with TA-arranged hotel reservations....that the TA receives a
> commission from the hotel, meaning that the hotel gets to keep less of your
> payment for the room.

Why is this a problem? The TA is being rewarded for the TA's work. And
if I'm paying less than I would otherwise, why would I care.

Any time I use someone else's services, I'm paying for it. Whether it's
a taxi (should I have rented a push-bike?) or a restaurateur (should I
have just bought a sandwich). I make a cost-benefit decision (albeit
often subconsciously) every time I spend money.

> Don't use a TA to save money, but to save time and to hopefully insure that
> the product or service meets or exceeds expectations.

Exactly what I do. But it *does* save money. I get quite a good deal on
travel insurance; I'm an 'associate member' through the travel agent's
principal membership of some quite expensive lounge clubs ... but here's
the clincher. If I'm stuck in an overseas airport with a cancelled
flight, no accommodation, late at night, I can call my agent and all
will be sorted.

--
Craig