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Post Subject:

Continental First(?) Class Redux

Reply from: Tchiowa
Date: 03 Apr, 06:04
I started a thread a couple of years ago after flying Continental
First Class. I was disappointed in the comparison between Continental
Domestic First Class and the International Business Class when I flew
to the US.

I just had "another" similar experience. Flew Singapore Business Class
from Bangkok to SFO then Continental First Class from SFO to Houston.

My wife flew with me this time. She is Thai and *not* a frequent
flyer. When we were in flight on Continental heading for Houston she
commented to me that Continental First Class is worse than Singapore's
Coach Class.

I know some people say this is standard with US domestic airlines and
maybe it is. But it's really pathetic when you compare the
international carriers.


Reply from: Mike Hunt
Date: 03 Apr, 06:29
Tchiowa wrote:

> I started a thread a couple of years ago after flying Continental
> First Class. I was disappointed in the comparison between Continental
> Domestic First Class and the International Business Class when I flew
> to the US.

Why do you feel a need to compare them. There isn't much of a comparison
between European Business Class (BA from LHR to AMS) and International
Business Class (like between the US and Europe). If you want a closer
comparison, then compare international service to international service.



>
> I just had "another" similar experience. Flew Singapore Business Class
> from Bangkok to SFO then Continental First Class from SFO to Houston.

> I know some people say this is standard with US domestic airlines and
> maybe it is. But it's really pathetic when you compare the
> international carriers.
>

Maybe you should be comparing the same things, since you were told
before that you clearly weren't. Why not compare a Singapore Business
Class with a Continental BusinessFirst Class flight? I am not saying CO
will be better, but it would make more sense than comparing a CO
domestic first class flight.

Reply from: Tchiowa
Date: 03 Apr, 06:51
On Apr 3, 11:29 am, Mike Hunt <postmaster@localhost> wrote:
> Tchiowa wrote:
> > I started a thread a couple of years ago after flying Continental
> > First Class. I was disappointed in the comparison between Continental
> > Domestic First Class and the International Business Class when I flew
> > to the US.
>
> Why do you feel a need to compare them. There isn't much of a comparison
> between European Business Class (BA from LHR to AMS) and International
> Business Class (like between the US and Europe). If you want a closer
> comparison, then compare international service to international service.
>
>
>
> > I just had "another" similar experience. Flew Singapore Business Class
> > from Bangkok to SFO then Continental First Class from SFO to Houston.
> > I know some people say this is standard with US domestic airlines and
> > maybe it is. But it's really pathetic when you compare the
> > international carriers.
>
> Maybe you should be comparing the same things, since you were told
> before that you clearly weren't. Why not compare a Singapore Business
> Class with a Continental BusinessFirst Class flight? I am not saying CO
> will be better, but it would make more sense than comparing a CO
> domestic first class flight.

Because the difference is so dramatic when flying internationally and
having to complete the trip on a second rate airline like Continental.

The seats in Coach on SQ recline farther and are more comfortable than
the seats in First Class Continental domestic.


Reply from: Mike Hunt
Date: 03 Apr, 07:47
Tchiowa wrote:

> Because the difference is so dramatic when flying internationally and
> having to complete the trip on a second rate airline like Continental.

Of course the difference is dramatic. You are comparing things are that
similar. Don't you understand? Your logic is flawed. Why don't you
compare INTERNATIONAL to INTERNATIONAL?

Reply from: Tchiowa
Date: 03 Apr, 08:10
On Apr 3, 12:47 pm, Mike Hunt <postmaster@localhost> wrote:
> Tchiowa wrote:
> > Because the difference is so dramatic when flying internationally and
> > having to complete the trip on a second rate airline like Continental.
>
> Of course the difference is dramatic. You are comparing things are that
> similar. Don't you understand? Your logic is flawed. Why don't you
> compare INTERNATIONAL to INTERNATIONAL?

I'm comparing First Class to Business. Yes, First Class International
is always better than First Class Domestic. But when First Class
domestic service and accomodations are worse than International
*COACH* then I think the public is being ripped off.

What Continental passes off as First Class is simply not. Domestic,
International, Interplanetary, Intergalactic. Doesn't matter. First
Class means something.

When I pay for "First Class" I think I have a right to a certain level
of service. And it simply isn't there in Continental.

A specific example: Even if you are on a paid First Class (not a
courtesy upgrade but a *paid* First Class ticket) Continental won't
let you use the lounge. That's for Elite Level FF only.

On Singapore I can use the lounge any time I want because of my FF
status. But *anyone* flying First Class (or Business) can also use the
lounge regardless of their status.


Reply from: Mike Hunt
Date: 03 Apr, 08:34
Tchiowa wrote:
> On Apr 3, 12:47 pm, Mike Hunt <postmaster@localhost> wrote:
>
>>Tchiowa wrote:
>>
>>>Because the difference is so dramatic when flying internationally and
>>>having to complete the trip on a second rate airline like Continental.
>>
>>Of course the difference is dramatic. You are comparing things are that
>>similar. Don't you understand? Your logic is flawed. Why don't you
>>compare INTERNATIONAL to INTERNATIONAL?
>
>
> I'm comparing First Class to Business.

No, not until you were corrected on your previous comparison.
If this was your real thought, why didn't you mention it originally?
In your first post you compared domestic FC on CO and International BC
on SQ.

I know that seats on CO domestic FC are better than SQ Economy

Let's compare...

Let's see domestic FC 738-700 on CO 38 inches of pitch, 21 inches wide

SQ Economy 32.0" 19.0" or
or Economy Class: 32.0" 17.5"

If you don't like the airline, don't fly them. You complained
previously about the same damn thing, then chose to fly them again.
Did you think something in the past 2 years would have changed for the
better? You are still comparing international and domestic services.

Reply from: Tchiowa
Date: 03 Apr, 10:10
On Apr 3, 1:34 pm, Mike Hunt <postmaster@localhost> wrote:
> Tchiowa wrote:
> > On Apr 3, 12:47 pm, Mike Hunt <postmaster@localhost> wrote:
>
> >>Tchiowa wrote:
>
> >>>Because the difference is so dramatic when flying internationally and
> >>>having to complete the trip on a second rate airline like Continental.
>
> >>Of course the difference is dramatic. You are comparing things are that
> >>similar. Don't you understand? Your logic is flawed. Why don't you
> >>compare INTERNATIONAL to INTERNATIONAL?
>
> > I'm comparing First Class to Business.
>
> No, not until you were corrected on your previous comparison.
> If this was your real thought, why didn't you mention it originally?
> In your first post you compared domestic FC on CO and International BC
> on SQ.

Well, if you're saying that "FC" is First Class and "BC" is Business
Class then that is *EXACTLY* what I said in the original post.

And I was very specific about International and Domestic. Here is how
I started, in case your server had an incomplete entry: "I was
disappointed in the comparison between Continental Domestic First
Class and the International Business Class when I flew to the US. I
just had "another" similar experience. Flew Singapore Business Class
from Bangkok to SFO then Continental First Class from SFO to Houston."

First sentence named International and Domestic specifically, second
listed the destinations. If someone was confused and didn't realize
that Bangkok to SFO was International and SFO to Houston was domestic
then I apologize for misleading them.

> I know that seats on CO domestic FC are better than SQ Economy
>
> Let's compare...
>
> Let's see domestic FC 738-700 on CO 38 inches of pitch, 21 inches wide
>
> SQ Economy 32.0" 19.0" or or Economy Class: 32.0" 17.5"

Did you see where I *specifically* spoke of the recline?

> If you don't like the airline, don't fly them. You complained
> previously about the same damn thing, then chose to fly them again.

No, I didn't "choose". For business reasons I have no choice when the
boss is paying for the ticket.

> Did you think something in the past 2 years would have changed for the
> better? You are still comparing international and domestic services.

First Class is First Class. They are not providing a First Class
service.


Reply from: Mike Hunt
Date: 03 Apr, 08:51
Tchiowa wrote:

> On Apr 3, 12:47 pm, Mike Hunt <postmaster@localhost> wrote:
>
>>Tchiowa wrote:
>>
>>>Because the difference is so dramatic when flying internationally and
>>>having to complete the trip on a second rate airline like Continental.
>>
>>Of course the difference is dramatic. You are comparing things are that
>>similar. Don't you understand? Your logic is flawed. Why don't you
>>compare INTERNATIONAL to INTERNATIONAL?
>
>
> I'm comparing First Class to Business. Yes, First Class International
> is always better than First Class Domestic. But when First Class
> domestic service and accomodations are worse than International
> *COACH* then I think the public is being ripped off.

You said you had the same complaint years ago.
Did you forget this?
Fly another carrier.....

>
> What Continental passes off as First Class is simply not. Domestic,
> International, Interplanetary, Intergalactic. Doesn't matter. First
> Class means something.

Really? Have you compared to other domestic US First Class services?

>
> When I pay for "First Class" I think I have a right to a certain level
> of service. And it simply isn't there in Continental.
>
> A specific example: Even if you are on a paid First Class (not a
> courtesy upgrade but a *paid* First Class ticket) Continental won't
> let you use the lounge. That's for Elite Level FF only.

Except for some transcontinental domestic services, you generally don't
get lounge access by flying first class domestically. I believe you are
wrong about Elites, but I don't fly CO that much. Generally, the people
getting lounge access have purchased memberships.

> On Singapore I can use the lounge any time I want because of my FF
> status. But *anyone* flying First Class (or Business) can also use the
> lounge regardless of their status.

So what? Why not compare a US domestic carrier with a US domestic
carrier. I have gotten some damn small hotel rooms in Europe for more
than I would pay for better and bigger rooms in the US. However, I don't
complain that I got a bigger room at the Venetian for a lower price
the the tiny room I got at the Ritz in Paris. After all, the Venetian,
in Vegas is not competing with the Ritz in Paris. CO's domestic US
service is NOT competing with SQ's international service.



Reply from: Tchiowa
Date: 03 Apr, 10:18
On Apr 3, 1:51 pm, Mike Hunt <postmaster@localhost> wrote:
> Tchiowa wrote:
> > On Apr 3, 12:47 pm, Mike Hunt <postmaster@localhost> wrote:
>
> >>Tchiowa wrote:
>
> >>>Because the difference is so dramatic when flying internationally and
> >>>having to complete the trip on a second rate airline like Continental.
>
> >>Of course the difference is dramatic. You are comparing things are that
> >>similar. Don't you understand? Your logic is flawed. Why don't you
> >>compare INTERNATIONAL to INTERNATIONAL?
>
> > I'm comparing First Class to Business. Yes, First Class International
> > is always better than First Class Domestic. But when First Class
> > domestic service and accomodations are worse than International
> > *COACH* then I think the public is being ripped off.
>
> You said you had the same complaint years ago.
> Did you forget this?

Obviously not or I wouldn't have mentioned it.

> Fly another carrier.....

If I had a choice on Houston flights I would. In the meantime,
Continental is ripping people off.

> > What Continental passes off as First Class is simply not. Domestic,
> > International, Interplanetary, Intergalactic. Doesn't matter. First
> > Class means something.
>
> Really? Have you compared to other domestic US First Class services?

Yes. I have flown United, Delta, TWA First Class domestic US.

> > When I pay for "First Class" I think I have a right to a certain level
> > of service. And it simply isn't there in Continental.
>
> > A specific example: Even if you are on a paid First Class (not a
> > courtesy upgrade but a *paid* First Class ticket) Continental won't
> > let you use the lounge. That's for Elite Level FF only.
>
> Except for some transcontinental domestic services, you generally don't
> get lounge access by flying first class domestically.

TWA always let me use their lounge in SFO and St. Louis. So did Delta
in JFK.

> I believe you are
> wrong about Elites, but I don't fly CO that much.

That is per Continental's statement to me when I tried to use the
lounge.

> Generally, the people getting lounge access have purchased memberships.

On that I know you're mistaken. You can purchase lounge access if you
aren't flying First Class or are an Elite flyer but those are
exceptions.

> > On Singapore I can use the lounge any time I want because of my FF
> > status. But *anyone* flying First Class (or Business) can also use the
> > lounge regardless of their status.
>
> So what? Why not compare a US domestic carrier with a US domestic
> carrier.

Because the US is not the "be all" and "end all" of travel. SQ has
regional flights that are much shorter and as cheap or cheaper than US
domestic flights. I can compare them to show the difference between
and airline that cares about service and one that doesn't.


Reply from: Mike Hunt
Date: 03 Apr, 17:24
Tchiowa wrote:
> On Apr 3, 1:51 pm, Mike Hunt <postmaster@localhost> wrote:
>
>>Tchiowa wrote:
>>
>>>On Apr 3, 12:47 pm, Mike Hunt <postmaster@localhost> wrote:
>>
>>You said you had the same complaint years ago.
>>Did you forget this?
>
>
> Obviously not or I wouldn't have mentioned it.
>
>
>>Fly another carrier.....
>
>
> If I had a choice on Houston flights I would. In the meantime,
> Continental is ripping people off.

CO's first class is comparable to other domestic US first class service
It has a big hub at IAH. However, if you really don't like them, fly an
airline with connecting service to Houston. At a minimum, it will give
you a chance for a VALID comparison.

>
>
>>>What Continental passes off as First Class is simply not. Domestic,
>>>International, Interplanetary, Intergalactic. Doesn't matter. First
>>>Class means something.
>>
>>Really? Have you compared to other domestic US First Class services?
>
>
> Yes. I have flown United, Delta, TWA First Class domestic US.
>
>
>>>When I pay for "First Class" I think I have a right to a certain level
>>>of service. And it simply isn't there in Continental.
>>
>>>A specific example: Even if you are on a paid First Class (not a
>>>courtesy upgrade but a *paid* First Class ticket) Continental won't
>>>let you use the lounge. That's for Elite Level FF only.
>>
>>Except for some transcontinental domestic services, you generally don't
>>get lounge access by flying first class domestically.
>
>
> TWA always let me use their lounge in SFO and St. Louis. So did Delta
> in JFK.

TWA hasn't flown in years.
Were you on a trans-continental Delta flight?

FWIW, Delta is in bankrupcy.

>
>>I believe you are
>>wrong about Elites, but I don't fly CO that much.
>
>
> That is per Continental's statement to me when I tried to use the
> lounge.

>
>>Generally, the people getting lounge access have purchased memberships.
>
>
> On that I know you're mistaken. You can purchase lounge access if you
> aren't flying First Class or are an Elite flyer but those are
> exceptions.
>

Yes, you can purchase daily or one time visit memebership, but you do
NOT have to be an elite member to buy them. However, MOST people using
the lounges have annual memberships. You don't seem to have enough
information to base your opinions.

>
> Because the US is not the "be all" and "end all" of travel. SQ has
> regional flights that are much shorter and as cheap or cheaper than US
> domestic flights. I can compare them to show the difference between
> and airline that cares about service and one that doesn't.
>

CO doesn't compete with domestic SQ carriers.

Reply from: Tchiowa
Date: 04 Apr, 04:21
On Apr 3, 10:24 pm, Mike Hunt <postmaster@localhost> wrote:
> Tchiowa wrote:
> > On Apr 3, 1:51 pm, Mike Hunt <postmaster@localhost> wrote:
>
> >>Tchiowa wrote:
>
> >>>On Apr 3, 12:47 pm, Mike Hunt <postmaster@localhost> wrote:
>
> >>You said you had the same complaint years ago.
> >>Did you forget this?
>
> > Obviously not or I wouldn't have mentioned it.
>
> >>Fly another carrier.....
>
> > If I had a choice on Houston flights I would. In the meantime,
> > Continental is ripping people off.
>
> CO's first class is comparable to other domestic US first class service
> It has a big hub at IAH. However, if you really don't like them, fly an
> airline with connecting service to Houston. At a minimum, it will give
> you a chance for a VALID comparison.

Again, that isn't an option. My boss pays for the tickets and there is
a contract with CO for Houston trips.

Of course all of that is irrelevant. Whether or not I have the option
to use another airline has nothing to do with the validity of the
criticism of Continental.

> >>>What Continental passes off as First Class is simply not. Domestic,
> >>>International, Interplanetary, Intergalactic. Doesn't matter. First
> >>>Class means something.
>
> >>Really? Have you compared to other domestic US First Class services?
>
> > Yes. I have flown United, Delta, TWA First Class domestic US.
>
> >>>When I pay for "First Class" I think I have a right to a certain level
> >>>of service. And it simply isn't there in Continental.
>
> >>>A specific example: Even if you are on a paid First Class (not a
> >>>courtesy upgrade but a *paid* First Class ticket) Continental won't
> >>>let you use the lounge. That's for Elite Level FF only.
>
> >>Except for some transcontinental domestic services, you generally don't
> >>get lounge access by flying first class domestically.
>
> > TWA always let me use their lounge in SFO and St. Louis. So did Delta
> > in JFK.
>
> TWA hasn't flown in years.

I have been doing this for 20 years.

> Were you on a trans-continental Delta flight?

I've been on JFK to SFO, JFK to Atlanta, Atlanta to Houston, JFK to
Cinncinnati, JFK to Dallas, Dallas to SFO, Portland to SFO, and some
more that I'm sure I've forgotten.

> FWIW, Delta is in bankrupcy.

About to emerge. But again, irrelevant. I quit flying them a few years
ago for other reasons that were service related but not on this topic.

> > On that I know you're mistaken. You can purchase lounge access if you
> > aren't flying First Class or are an Elite flyer but those are
> > exceptions.
>
> Yes, you can purchase daily or one time visit memebership, but you do
> NOT have to be an elite member to buy them. However, MOST people using
> the lounges have annual memberships. You don't seem to have enough
> information to base your opinions.

20 years of flying, over 3 million miles, a couple of thousand
flights. Maybe I do have a bit of information.

> > Because the US is not the "be all" and "end all" of travel. SQ has
> > regional flights that are much shorter and as cheap or cheaper than US
> > domestic flights. I can compare them to show the difference between
> > and airline that cares about service and one that doesn't.
>
> CO doesn't compete with domestic SQ carriers.

And the point is that they would fail if they did. The service is
second rate.



Reply from: -hh
Date: 04 Apr, 12:17
Mike Hunt <postmaster@localhost> wrote:
> Tchiowa wrote:
> >
> > When I pay for "First Class" I think I have a right to a certain level
> > of service. And it simply isn't there in Continental.
>
> > A specific example: Even if you are on a paid First Class (not a
> > courtesy upgrade but a *paid* First Class ticket) Continental won't
> > let you use the lounge. That's for Elite Level FF only.
>
> Except for some transcontinental domestic services, you generally don't
> get lounge access by flying first class domestically. I believe you are
> wrong about Elites, but I don't fly CO that much. Generally, the people
> getting lounge access have purchased memberships.

Pretty much on, except that Tchiowa is right about the Elites. On CO,
having Elite status doesn't make any difference for gaining Lounge
access. The only thing that CO Elite status effectively does is make
Lounge access less expensive via discounts on the lounge membership's
enrollment fees.

In general, flying in first class on a CO international flight gets
you a Lounge admission ticket; otherwise, you have a paid Lounge
membership or bought a single use day pass. Its not like the old days
of TWA, Pan-Am, etc.



-hh


Reply from: Mike Hunt
Date: 04 Apr, 18:19
-hh wrote:

> In general, flying in first class on a CO international flight gets
> you a Lounge admission ticket; otherwise, you have a paid Lounge
> membership or bought a single use day pass. Its not like the old days
> of TWA, Pan-Am, etc.

Yes, the old days, before deregulation and lower fares.

Reply from: Nobody
Date: 03 Apr, 10:07
Tchiowa wrote:
> But when First Class
> domestic service and accomodations are worse than International
> *COACH* then I think the public is being ripped off.

There are realities in the domestic markets of many countries which have forced
airlines to scale down their premium class service.

Remember that a large proportion of people using the premium cabin domestically
don't actually pay for those seats but use FF upgrades or complimentary upgrades
from Y class coach tickets. By configuring the premium cabin as a glorified
permium coach, it allows the airline to accomodate more "freebie" upgrades, as
well as reducing the cost to it for those upgrades.

Also, if airlines were to provide true first class service, the cost would be
high enough that those employers who now agree to pay for premium class cabin
would refuse the price of a full fledged premium class.

Also, since most domestic services are operated on narrowbody aircraft, it makes
it more difficult to justify allocating so much space for a true premium cabin.
And since the flights are generally shorter, the need for real first class seats
is less.

Note that it wasn't that many years ago that UA was still advertising on TV its
JFK-LAX first class service on a 747 with full meal and comfy seats. Things have
changed a lot since then.

Reply from: Tchiowa
Date: 03 Apr, 10:47
On Apr 3, 3:07 pm, Nobody <nob...@nobody.org> wrote:
> Tchiowa wrote:
> > But when First Class
> > domestic service and accomodations are worse than International
> > *COACH* then I think the public is being ripped off.
>
> There are realities in the domestic markets of many countries which have forced
> airlines to scale down their premium class service.
>
> Remember that a large proportion of people using the premium cabin domestically
> don't actually pay for those seats but use FF upgrades or complimentary upgrades
> from Y class coach tickets. By configuring the premium cabin as a glorified
> permium coach, it allows the airline to accomodate more "freebie" upgrades, as
> well as reducing the cost to it for those upgrades.
>
> Also, if airlines were to provide true first class service, the cost would be
> high enough that those employers who now agree to pay for premium class cabin
> would refuse the price of a full fledged premium class.
>
> Also, since most domestic services are operated on narrowbody aircraft, it makes
> it more difficult to justify allocating so much space for a true premium cabin.
> And since the flights are generally shorter, the need for real first class seats
> is less.
>
> Note that it wasn't that many years ago that UA was still advertising on TV its
> JFK-LAX first class service on a 747 with full meal and comfy seats. Things have
> changed a lot since then.

Unfortunately you are right. But I still feel that Continental is
worse than the others. I flew one leg on United (SLC/SFO) and even
though it was a smaller plane it was more comfortable than
Continental.



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