Re: DEALER tire rotation w/ full size spare, One dealers "POLICY" FYIMr.X wrote:
> DEALER tire rotation w/ full size spare, One dealers "POLICY" FYI
>
> So it hit 7k miles and since the dealer gives out free loaner cars (in
> this case it was a huge Jeep Wrangler I had to pull myself into as
> compared to my Sebring) I ask to include the tire rotation in the
> oil change/check service and I state to the service writer "it has a
> full size spare" he responds with "we'll take care of that"
>
> I had numbered the tires before I turned the car over to him. I get it
> back and I see all they did was move the front to the back on that
> same side and the back to the front on the same side. I'll take that
> as an new update to the owners manual :)
>
> So I find the same and only service writer on the Saturday and ask him
> if he remembers me stating I had a full size spare and he responding
> we'll take care of that, he says YES. He adds that they "don't
> include the spare in the rotation so as to keep it as a good tire"
> rather than dwell on the situation I move on and state SO IF I want
> the spare included in the rotation I have to specifically state that,
> he responded yes.
>
> Should I go for a rotation again at this dealer I'll remember I have
> to specifically state that, "I want the spare included in the
> rotation"
>
> FYI
Yep - goes along with the "Easier to ask forgiveness than to ask
permission" philosophy of the modern business world. It's almost gotten
to the point that every time I leave my car anywhere for service I have
them sign a pre-prepared set of rules that they accept before I leave
it. Things like using a torque wrench on lug nuts; any fasteners that
you remove will be re-installed (i.e., they are my personal property not
yours to throw away or keep or give to your buddy or put on your car);
if you are adjusting something (such as an alignment) and something's
not coming out right, call me so together we can figure out the path
that I decide on for resolving it - don't just leave an issue that I
have to pay a second time to get resolved but I don't find out about it
until I come to pick it up - again, the car is my personal property not
yours - I decide the risks I take and the costs to be incurred, and it's
my decision as to how it is maintained and the best way to resolve any
problems - if there is a problem with it, it's not your right to decide
what's "good enough"; etc.
That aside - on your tire rotation, I take it that your tires are
non-directional tread type?
Bill Putney
(To reply by e-mail, replace the last letter of the alphabet in my
address with the letter 'x')